TOCICI

How to change an account's email address?

VPS accounts are linked to the payment address which they where opened with. This is for a variety of reasons, including:

  • Fraud detection & prevention
  • Ensuring we have valid communication details
  • For your consistency & ease of use & reference.

PayPal Subscriptions

If you need to change the email address linked to an existing VPS, please understand that PayPal does not permit us to transfer VPS subscriptions between different PayPal accounts. So, to link your existing VPS with a new PayPal account, please:

  1. Use the “VPS Upgrade” option in your existing account to submit a VPS upgrade request.
  2. Ensure that you're then logged into your new PayPal account, while processing the PayPal order/request.
  3. Send us an email, from the old address, which authorizes the transfer. We will reply to both old and new accounts with further details.

Dwolla or Bitcoin Subscriptions

If you need to change the email address linked to an existing VPS, please email us so that we can manually complete this process for you.